Tuesday, 14th October 2014
KPIs for your life
Anyone who’s worked in a big organisation will know about KPIs – key performance indicators. Numbers to measure how the organisation is functioning. We have dozens in hospitals – time from arrival to discharge, infection rate, falls rate, seclusions rate, sick leave rates etc, etc. They annoy some people who claim they’re “too simplistic” or “don’t give the full picture”,...
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